What Our Customers Have To Say About Us
It went very, very well. The appointment was for 9:00 AM and Mark called at 8:50 to let me know he was running 10 minutes late. Who does that nowadays? He was there quickly and went right to work. His professionalism is unmatched: he slipped on “booties” every time he came in the house, he let me know each step of what he was doing and he was very thorough. He also went out of his way to go get some putty to fill in the whole where the line went into the house – way above the call of duty.
I highly recommend Mark and Advanced Air Solutions for any HVAC work you may want to have done. In fact, I’m planning on calling him back in the fall to do the same job on the furnace. Good job by a good man at a good price.
Mark Franks did an exceptional job installing my new furnace and air conditioning system. His workmanship is impeccable. He is very competent and knowledgeable. I am so pleased with the new heating and cooling systems he installed. I also appreciated his patience in answering my questions and his honesty and politeness. He was on time and called to let me know when he was within 15 minutes of arriving. Mr. Franks took care to protect my carpet with floor cloths and left my basement clean and neat upon completing the work. He also took the time to review the new system with me and told me to call, if I had any additional questions. He even suggested a thermostat that is digital, easy to read and lights up when needed. The job was completed in a timely, professional manner and I would not hesitate to call Mark Franks for future work. I highly recommend Advanced Air Solutions
I purchased an AC tune-up for my 85 year old father at 8 PM – who was experiencing a “no cool” situation, and outside temperatures in the 80’s. The soonest appointment I could get with the “on-line scheduling ” was two days later, so I sent the owner (Mark) an email explaining my concern with elderly parents and the heat in their house.
Mark responded to me within 15 minutes, and was out to my parents house within the hour! When he arrived, he found the outside condenser completely engulfed in ice and very little Freon left in the system. Mark was able to thaw out the unit, add Freon and a “leak sealer”, and had them back up and cooling by 11:00 PM. He followed up on them to make sure the leak sealer had worked, and the system continued to cool. Mark communicated directly with me along the whole process.
Exceptional service and I highly recommend his services!
I began doing business with Mark Franks several years ago, I am very happy to have found him. Now all my HVAC needs are attended to by Advanced Air Solutions. They installed a 95% efficient furnace and an Aprilaire whole home air cleaner. I’m saving on my gas bills and enjoying much fresher air. They always arrive on time, they are honest, polite and the prices are very affordable. You can’t go wrong with Advanced Air Solutions. I will never try another HVAC company.
Advanced Air Solutions has been a great comfort to me. After my Husband passed away I was afraid of depending on someone to take care of things for me if something happened without being ripped off because of being an elderly widow. I recently had a problem with my furnace and Mark rushed right out and was a very kind man and listened to me ramble on and on. He looked at my furnace and I was very pleased when he told me that the only thing that was wrong was that my filter needed to be changed. I am so thankful for his honesty and will recommend them to everyone I know.
Mark was actually a little early for the appointment. He put foot covers on even after I said it wasn’t necessary. He was more thorough than I had ever expected and checked every component of my furnace for defect. He pulled the burner and cleaned it. Checked the heat exchanger for cracks. Pulled the igniter and carefully explained the flaws in it and the possible consequences of not changing it. He adjusted the gas flow and checked the efficiency of the furnace. I am forgetting other work that he did in the almost two hours that he was hear. He asked me several times if I had any questions. At $80.00 for the call I felt his services were a bargain. The igniter was $93.00 and well worth the piece of mind. I feel that Mark is building his business on honesty and integrity and I will recommend him to anyone I know who needs his services. He is also very experienced and knowledgeable. I have great piece of mind knowing that my furnace is operating at it’s peak!
I have had Mark Franks service our HVAC needs at our residence as well as our commercial building in Hartville, Ohio for several years. I would highly recommend Marks’ services to anyone who might ask for a reputable professional. Mark is dependable as well as very,very knowledgeable in his field. He has never once steered us in the wrong direction in a diagnosis with one of our units and has never tried to push us to purchase new units unless it was absolutely necessary. He has always fixed the problem without having to buy new units, but when he knows the fix will no longer work, he will tell you straight up what needs to be done. I trust Mark to be able to have him come into my home while I’m at work and do the job. He will call me with his findings and recommendations for my approval before doing any work on any units. We will continue to use Marks’ services on any of our future HVAC needs.
Mark has been taking care of my heating and cooling needs for at least 15 years. Not just my personal home but also my mother’s and my 10 rental properties. Mark is courteous, friendly, dependable, reliable, conscientious and very customer service oriented. Mark has called if he wasn’t able to arrive at an appointed time due to the previous job taking longer or getting stuck in traffic. Mark has never left a job site dirty.
Due to the extreme cold in northeast Ohio at this time, my furnace stopped working. It was of great importance that this problem be fixed, as I was babysitting my young nephew at the time. Mr. Franks arrived very soon and diagnosed and fixed the furnace with ease. Not only does he solve the problem, he tells you how to keep it running efficiently and to prevent any future issues or extra expenses. Last fall, he installed an energy saving heat pump in order to cut down my heating costs. My home is now cozy and my nephew is fast asleep in his crib.